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Terms & Conditions

Returns Policy
Our highest priority is to ensure that our customers are 100% happy with everything that they purchase from our store. With this in mind, we offer a 14-day exchange policy on all products sold through this website. This guarantee does not affect your statutory rights as a consumer. If you decide within 14 days that the product you ordered is not for you, please contact us via email or telephone to arrange an exchange. Goods must be returned unused and in their original condition & packaging. Please note that we are unable to exchange unwanted, engraved items, bespoke items, made to order or items returned after the 14 days unless there is a manufacturing fault with the item.

Returns - Faulty Goods
Yes we will refund in the unlikely event of your purchase developing a fault within the first 30 days email us at to arrange for an exchange or refund.

Please re-pack any unwanted or faulty items and send them to the address below:

Returns Dept
Dunluce Jewellery Ltd
42 Chapel Town
LS28 8BL

If you item is faulty your money will be returned in full by the original payment method within 14 days. For an item exchange please allow up to 28 days to receive for your replacement item.

Return Delivery Charges
For your protection, we recommend that you use a Special Delivery service when returning any item to us. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Our returns policy is in addition to and does not affect your statutory rights as a consumer.

Advice when ordering
Getting married is one of the most important events in your life we advise you give yourself plenty of time when making the important purchase of your wedding rings.

Fast Tracking Your Order
Occasionally there maybe instances when you need an order urgently please let us know immediately if this is the case we will do our upmost to help.

We will not be held responsible for anything under 28 days.

Delivery Information
Please allow up to 28 days from date of order to delivery of your item. When your item is received with us an email notification will be sent. FFor all orders received in store before 4pm and the item is in stock we will dispatch within 48 hours.

The majority of our plain bands are delivered within 28 days as outlined in our terms & conditions. However, some of our items are made to order and/or are not regular stock items and can therefore take between 4 to 6 weeks for delivery. Included in this are non precious metal items, 2mm & 7mm + plain bands, bespoke and diamond set bands and Celtic wedding bands.

At Palladium Wedding Rings we will always try to accommodate urgent requests where possible, please contact us via email/telephone to discuss this further.

Please note it is not possible to keep every ring in every size therefore we ask allow 28 days for your order.

Safe Payment Gateway
Note if you have placed an order using the Paypal payment gateway this is one of the safest options Paypal insist on strict guidelines for their retailers to adhere by.

If you have any concerns regarding the payment of your order please contact Dunluce Jewellery Ltd

In the first instance this will be the quickest way to resolve any disputes.

If there are any problems or questions about shipping please contact us.

At Palladium Wedding Rings we aim to provide 100% customer satisfaction, will this in mind all of our products are delivered free of charge and are sufficiently insured. If further insurance is required this may need to be discussed with your insurance company.

Please note that at this moment in time we do not ship our products outside the UK via the website. If you are outside the UK and would like to use our services please contact us.

Privacy Statement
At we are committed to protecting your privacy. We want to ensure that you can feel totally comfortable with placing your order with us - safe in the knowledge that your personal details will be treated with the utmost respect.

With this aim in mind we offer the following Confidentiality Guarantee:

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. All personal details are held securely on our dedicated secure server with restricted access.We will NEVER make our databases available to any other organization - so you can rest assured that your contact details will not be used by any third party for marketing purposes.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future. You can remove yourself from receiving marketing material from us at any time by sending your email address to or by filling out the online form.

The type of information we will collect about you includes:
your name
email address

This information is collected through the ordering / registration process.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email

The on-line store is hosted on our own restricted-access secure, dedicated web server - unlike most stores, which share server space with many other on-line sites.

Once this process is complete we will immediately e-mail you confirmation of your order, including a full copy of our returns policy and guarantee for your complete convenience and peace of mind.

Please note in-store purchase terms and conditions are separate from any on this website.
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